Jokery Responsible Gaming

Our Commitment to Safer Play

We at Jokery believe that responsible gaming is a shared responsibility between our platform and our players. Our license, issued by the Curacao Gaming Authority under licence No. OGL/2024/1647/0892 and held by Willx N.V., requires us to operate with fairness and transparency, and we extend that same standard to how we support safer play. We've designed Jokery Casino so that enjoying our slots, live tables and sportsbook never comes at the cost of your financial or emotional wellbeing.

Our Jokery platform is intended strictly for entertainment. We never want gambling to be seen as a way to solve money problems, escape stress, or replace income. If you ever feel that playing on Jokery is becoming more than a hobby, we encourage you to pause and use the tools described below.

Age Verification and Account Eligibility

We at Jokery Casino only accept players who meet the legal gambling age in their jurisdiction. Before you can deposit or withdraw, our verification team may ask you to confirm your identity and age through official documents. This isn't just a formality for us — it's a core part of how we keep our community safe and compliant.

• Accounts must be registered by the account holder only, under their real identity
• Multiple accounts per person are not permitted on Jokery
• We reserve the right to request ID, proof of address and payment verification at any stage
• Underage gambling is strictly prohibited across our Jokery platform

Tools We Offer to Help You Stay in Control

Our Jokery Casino account settings include several features that let you shape your own play pattern. We've kept these tools simple to find and simple to use, because we don't want control over your gaming to feel complicated.

Deposit Limits

You can set daily, weekly or monthly deposit limits directly from your account at Jokery. Once a limit is in place, we won't allow further deposits until the period resets, regardless of your loyalty level or available bonuses. If you'd like to lower your limit, the change applies immediately; if you'd like to raise it, we apply a short cooling-off period before the increase takes effect, giving you time to reconsider.

Loss Limits

Alongside deposit limits, we let you cap the amount you're willing to lose over a chosen period. This gives you an extra layer of control beyond simply limiting how much money enters your Jokery wallet.

Wagering and Session Limits

If you'd rather manage how much you stake per session than how much you deposit, Jokery Casino lets you set wagering limits too. These help you track your activity across our slots, live dealer games and sportsbook in one place.

Reality Checks

We can send you reminders during your session showing how long you've been playing and how much time has passed since you logged in. These reality checks are easy to enable, and we think they're one of the simplest ways to stay aware of your play without interrupting your enjoyment of our games.

Time-Outs

Sometimes you just need a short break. At Jokery, you can request a time-out of 24 hours, 7 days, or 30 days. During this period, your account stays open but you won't be able to log in, deposit or place any bets. We find this especially useful for players who want to step back without fully closing their Jokery Casino account.

Self-Exclusion

If you need a longer break, or want to stop playing with us entirely, we offer self-exclusion for six months, one year, or permanently. Once self-exclusion is active, we remove your access to the Jokery platform, stop sending you marketing emails and promotional offers, and will not reopen your account before the period you've chosen has ended. We take self-exclusion requests seriously and process them as quickly as our verification process allows.

Recognizing the Warning Signs

We encourage every player on Jokery Casino to check in with themselves from time to time. Gambling can shift from entertainment to a problem gradually, and we'd rather you notice early than later. Some signs worth paying attention to include:

• Spending more time or money on Jokery than you originally planned
• Chasing losses by depositing again right after a losing session
• Borrowing money or using funds meant for essentials to play
• Feeling anxious, irritable or preoccupied when you're not playing
• Hiding your gambling activity from family or friends
• Neglecting work, relationships or responsibilities because of gaming on our platform

If any of this sounds familiar, we recommend using our deposit limits, loss limits or time-out tools right away, and reaching out to our support team for guidance.

Our Loyalty Club and Responsible Play

Our Loyalty Club at Jokery rewards consistent, enjoyable play across six levels, with cashback, reload bonuses and a personal VIP manager available from level 4. We want to be clear: our loyalty rewards are designed to thank players for choosing us, not to encourage anyone to play beyond their comfort zone. The same responsible gaming tools described above remain fully available at every loyalty level, including level 5, and we never ask players to disable them in order to access Jokery bonus offers, cashback or Shop rewards.

Support Organizations

Beyond the tools we provide directly, we encourage players who need extra support to reach out to independent organizations that specialize in gambling-related help. These include:

• GamCare – advice, support and free counselling for problem gambling
• BeGambleAware – information and tools to help you gamble more safely
• Gamblers Anonymous – peer support groups for people affected by gambling
• GambleAware – resources and helplines available in multiple regions

These organizations operate independently from Jokery and can offer confidential advice regardless of which casino or betting platform you use.

Protecting Minors

We at Jokery take the protection of minors seriously. Our registration process requires age verification, and we strongly encourage parents and guardians to install parental control software on any shared device that may be used to access our platform. Several free tools exist that can block gambling websites entirely from a computer or mobile device.

How to Reach Us About Responsible Gaming

If you'd like to set a limit, request a time-out, self-exclude, or simply talk through your options, our support team is available around the clock. We handle every responsible gaming request with discretion and without judgment.

• Live Chat: Available 24/7 directly on the Jokery website
• Email: [email protected]
• Account Settings: Deposit limits, loss limits, time-outs and self-exclusion can be managed directly from your Jokery login profile